APS AI Tracker

FWC

Fair Work Commission

View the original ↗

Tracked since 11 Nov 2025 · 1 change of substance across 6 versions · last changed 9 Oct 2026

What’s changed

How to read this

  1. Tracking begins. The statement says it was first published Feb 2025.

  2. substantive Discloses AI agents and AI-assisted triage of enterprise agreements, names a new accountable official, and now describes its AI use as current rather than exploratory.

    read by Claude Opus 5.5
    • New use disclosed: AI supporting initial assessment and triage of enterprise agreements, identifying and categorising matters for consideration by Commission staff
    • New use disclosed: agents to automate administrative tasks, integrate information and systems, and streamline workflows
    • Accountable official changed from Executive Director of Enabling Services to Executive Director, Legal Performance and Engagement
    • Wording shifted from 'we are exploring the use of AI' to 'we use AI', with usage patterns (workplace productivity, analytics for insights) and domains (corporate and enabling, service delivery) now stated against the Standard's classification framework
    • Accountable official and review commitment moved into their own section; annual review commitment unchanged
    Show the words that changed ↓

What the statement says

How to read this

The Fair Work Commission says it is exploring AI for analytics and workplace productivity, such as summarising, transcription, redaction, staff queries, administrative agents and initial triage of enterprise agreements, and that its public Document search tool uses non-generative AI. An internal AI Assessment Committee governs this use: it approves projects, monitors tools after they go live and keeps a register of approved tools. The Commission rules out using generative AI to make decisions under the Fair Work Acts, and all staff must complete the DTA's AI training. read by Claude Opus 5.5

What it says AI is used for

  • Analytics for insights
  • Workplace productivity
  • Service delivery
  • Corporate and enabling

Public-facing AI: unclear

Safeguards named: a governance body, an acceptable-use policy, risk assessment, use-case register, staff training

The Standard’s eight elements 8 of 8

  • Intentions behind AI use
  • Use classified by DTA usage pattern or domain
  • Public-facing use addressed
  • Monitoring and protection measures
  • Compliance with the policy
  • Compliance with legislation
  • Date last updated
  • Public contact

What the policy requires Policy v2.0

Accountable official
Executive Director, Legal Performance and Engagement
Strategic position on AI
not mentioned
AI use-case register
in place
Staff training
mandatory
Policy version referenced
version 1

What the AI Plan asks AI Plan

Chief AI Officer
not mentioned

Dates as of 12 Oct 2026

Review schedule
annually and when the approach changes
Says it was last updated
8 Oct 2026
Last change we saw
9 Oct 2026
Updated since policy v2.0
yes
Annual review
stated date within the last year

Commitments

  • will not Will not use generative AI to make decisions under the Fair Work Act 2009 or Fair Work Registered Organisations Act 2009
  • human oversight Decisions under these Acts exercised only by an appropriate human office holder
  • will Will be transparent as we explore, adopt and integrate AI technology
  • will Will update this statement as required if public-facing generative AI tools are developed
  • will Require all staff to complete DTA AI fundamentals training
  • will Statement reviewed at least annually or on significant change to our approach to AI

The statement

How to read this

Artificial intelligence transparency statement Also appears in 11 other agencies ADHA AFMA CCA CGC DAFF DCCEEW DISR HOUSEREPS JSA NZEA OTA

The Digital Transformation Agency's (DTA) Policy for the responsible use of AI in government (DTA Policy) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (AI) and provide for safe and responsible use of AI.

We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity.

We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities.

We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders.

Definition of artificial intelligence

Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI:

‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ Also appears in 17 other agencies AASB ACCC ACMA ACQSC AER AFSA AIC AIFS ARPANSA ART ASSEA AUASB AUSTRADE BOM CER IPA PC

The Commission will not use generative AI to make decisions under the Fair Work Act 2009 or Fair Work (Registered Organisations) Act 2009. The power to make such decisions can only be exercised by an appropriate human office holder.

Usage patterns and domains Also appears in 3 other agencies AGD AUSTRAC OPC

In accordance with the classification framework set out in Attachment A to the Standard for AI transparency statements our use falls into two usage patterns: workplace productivity and analytics for insights. These uses operate across two domains, being corporate and enabling, and service delivery.

You can find further information about usage patterns and domains on the Australian Government's Artificial intelligence in government webpage .

We use AI to reduce the routine effort in administrative work and to make our systems easier for people to use. This may include:

  • helping answer questions from staff regarding workplace policies and entitlements Also appears in 1 other agency AIFS
  • improving accessibility to help all staff use platforms, applications and services Also appears in 1 other agency AIFS
  • summarising documents, emails and other content Also appears in 3 other agencies ACCC AER AIFS
  • performing transcription of interviews and meeting notes Also appears in 1 other agency AIFS
  • redacting information before providing to third parties
  • creation or assistance with the generation of creative content
  • use of agents to automate administrative tasks, integrate information and systems, and streamline workflows
  • supporting the initial assessment and triage of enterprise agreements by identifying and categorising matters for consideration by Commission staff.

Non-generative AI is a component of our Document search tool, which allows users to search our decisions, agreements and awards and other case material.

We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention.

To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required.

How we comply with the DTA policy and other legislation

We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy.

Our Use of Artificial Intelligence Tools Policy sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools.

We require all staff to complete AI fundamentals training developed by the DTA.

Accountable official and review of this statement

The Executive Director, Legal Performance and Engagement is the designated accountable official for our use of AI.

This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above.

Enquiries about how we use AI

For enquiries, please contact us at artificialintelligence@fwc.gov.au.

Statement text © Fair Work Commission. Most agency content is CC BY 4.0; check the original for its terms.

Every version

Every copy the daily scrape saved that differed from the one before, including minor edits. Pick a dot to see the statement as it was then.

  1. substantive +603

    Discloses AI agents and AI-assisted triage of enterprise agreements, names a new accountable official, and now describes its AI use as current rather than exploratory.

    read by Claude Opus 5.5
    The words that changed
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Ppatterns and Ddomains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AIIn accordance with the classification framework set out in Attachment A to the Standard for AI transparency statements our use falls into two usage patterns: workplace productivity and analytics for insights. These uses operate across two support improved and efficient service delivery and our internal corporate activitiesdomains, being corporate and enabling, and service delivery. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage ](https://www.digital.gov.au/policy/ai/resources/use-classification "Open Artificial intelligence in government webpage in a new tab"). We use AI to reduce the routine effort in administrative work and to make our systems easier for people to use. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content - use of agents to automate administrative tasks, integrate information and systems, and streamline workflows - supporting the initial assessment and triage of enterprise agreements by identifying and categorising matters for consideration by Commission staff. Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Iinteraction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Ppolicy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at artificialintelligence@fwc.gov.au. The Executive Director of Enabling Services isAccountable official and review of this statement The Executive Director, Legal Performance and Engagement is the designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. ## Enquiries about how we use AI For enquiries, please contact us at artificialintelligence@fwc.gov.au.
    db72c04
  2. noise -44
    The words that changed
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above.
    c1c607a
  3. noise -394

    No change to the Fair Work Commission's statement: the scraper no longer picks up the page's feedback form and star-rating widget.

    read by Claude Opus 5.5
    The words that changed
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. You must have JavaScript enabled to use this form. ## How useful was this page?\* Star rating Do you have any comments? Note: your comments are anonymous. We use them to improve the website. Do not include any personal details.\ [Contact us](https://www.fwc.gov.au/about-us/contact-us) or [find legal help](https://www.fwc.gov.au/simple-page/where-find-legal-help) if you need a response.
    2f42e3a
  4. noise +6
    The words that changed
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. You must have JavaScript enabled to use this form. ## How useful was this page?\* Star rating Do you have any comments? Note: your comments are anonymous. We use them to improve the website. Do not include any personal details.\ [Contact us](https://www.fwc.gov.au/about-us/contact-us) or [find legal help](https://www.fwc.gov.au/simple-page/where-find-legal-help) if you need a response.
    aa4fa18
  5. noise -18311

    The statement text itself didn't change. The scraper stopped picking up the Fair Work Commission's "About us" navigation menu.

    read by Claude Opus 5.5
    The words that changed
    ## [About us](https://www.fwc.gov.au/about-us) - [Contact us](https://www.fwc.gov.au/about-us/contact-us) Toggle submenu - [Self-help tools](https://www.fwc.gov.au/about-us/contact-us/self-help-tools) - [If you still need help](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help) Toggle submenu - [Contact a Commission Member](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/contact-commission-member) - [Request a document or case file](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/request-document-or-case-file) - [Office locations](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations) Toggle submenu - [Australian Capital Territory office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/australian-capital-territory-office) - [New South Wales offices](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/new-south-wales-offices) - [Northern Territory office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/northern-territory-office) - [Queensland office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/queensland-office) - [South Australia office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/south-australia-office) - [Tasmania office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/tasmania-office) - [Victoria office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/victoria-office) - [Western Australia office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/western-australia-office) - [Help in your language](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/help-your-language) - [Question? Ask us online](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/question-ask-us-online) - [Feedback and complaints](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/feedback-and-complaints) Toggle submenu - [Complain about Commission staff or processes](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-commission-staff-or-processes) - [Complain about a lawyer or paid agent](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-lawyer-or-paid-agent) - [Complain about a Member of the Commission](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-member-commission) Toggle submenu - [Procedure for dealing with complaints about Members](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-member-commission/procedure-dealing) - [News and media](https://www.fwc.gov.au/about-us/news-and-media) Toggle submenu - [News](https://www.fwc.gov.au/about-us/news-and-media/news) - 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Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the Fair Work Act 2009 or Fair Work Registered Organisations Act 2009. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. You must have JavaScript enabled to use this form. ## How useful was this page?\* Star rating Do you have any comments? Note: your comments are anonymous. We use them to improve the website. Do not include any personal details.\ [Contact us](https://www.fwc.gov.au/about-us/contact-us) or [find legal help](https://www.fwc.gov.au/simple-page/where-find-legal-help) if you need a response.
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