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FWC

Fair Work Commission

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Tracked since 11 Nov 2025 · 5 revisions (3 changes) · last change 3 Apr 2026

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Artificial intelligence transparency statementAlso appears in 10 other agenciesADHAAFMACCACGCDAFFDCCEEWDISRHOUSEREPSJSANZEA

The Digital Transformation Agency's (DTA) Policy for the responsible use of AI in government (DTA Policy) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (AI) and provide for safe and responsible use of AI.

We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity.

We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities.

We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders.

Definition of artificial intelligence

Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI:

‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’Also appears in 15 other agenciesAASBACCCACMAACQSCAFSAAICAIFSARPANSAARTASSEAAUASBAUSTRADEBOMCERPC

The Commission will not use generative AI to make decisions under the Fair Work Act 2009 or Fair Work (Registered Organisations) Act 2009. The power to make such decisions can only be exercised by an appropriate human office holder.

Usage Patterns and DomainsAlso appears in 3 other agenciesAGDAUSTRACOPC

We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include:

  • helping answer questions from staff regarding workplace policies and entitlementsAlso appears in 1 other agencyAIFS
  • improving accessibility to help all staff use platforms, applications and servicesAlso appears in 1 other agencyAIFS
  • summarising documents, emails and other contentAlso appears in 2 other agenciesACCCAIFS
  • performing transcription of interviews and meeting notesAlso appears in 1 other agencyAIFS
  • redacting information before providing to third parties
  • creation or assistance with the generation of creative content

Non-generative AI is a component of our Document search tool, which allows users to search our decisions, agreements and awards and other case material.

You can find further information about usage patterns and domains on the Australian Government's Artificial intelligence in government webpage.

We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention.

To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required.

How we comply with the DTA Policy and other legislation

We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy.

Our Use of Artificial Intelligence Tools Policy sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools.

We require all staff to complete AI fundamentals training developed by the DTA.

Enquiries about how we use AI

For enquiries, please contact us at artificialintelligence@fwc.gov.au.

The Executive Director of Enabling Services is designated as the accountable official for our use of AI.

This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above.

Statement text © Fair Work Commission, reproduced for transparency tracking (most agency content is CC BY 4.0 — check the original for specifics).

Revision history

  1. updatednoise-183
    View diff
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. On this page: - Definition of artificial intelligence - How we use AI - Public Interaction - How we comply with the DTA Policy and other legislation - Enquiries about how we use AI Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above.
  2. updated-425
    View diff
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. On this page: - Definition of artificial intelligence - How we use AI - Public Interaction - How we comply with the DTA Policy and other legislation - Enquiries about how we use AI Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. Last updated: 3 February 2026 You must have JavaScript enabled to use this form. ## How useful was this page?\* Star rating Do you have any comments? Note: your comments are anonymous. We use them to improve the website. Do not include any personal details.\ [Contact us](https://www.fwc.gov.au/about-us/contact-us) or [find legal help](https://www.fwc.gov.au/simple-page/where-find-legal-help) if you need a response.
  3. updated+5
    View diff
    # Artificial intelligence transparency statement Introduction The Digital Transformation Agency's (DTA) [Policy for the responsible use of AI in government](https://www.digital.gov.au/sites/default/files/documents/2024-08/Policy%20for%20the%20responsible%20use%20of%20AI%20in%20government%20v1.1.pdf) (**DTA Policy**) sets out the Australian Government approach to embrace the opportunities of artificial intelligence (**AI**) and provide for safe and responsible use of AI. On this page: - Definition of artificial intelligence - How we use AI - Public Interaction - How we comply with the DTA Policy and other legislation - Enquiries about how we use AI Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the _Fair Work Act 2009_ or _Fair Work (Registered Organisations) Act 2009_. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. Last updated: 283 February 20256 You must have JavaScript enabled to use this form. ## How useful was this page?\* Star rating Do you have any comments? Note: your comments are anonymous. We use them to improve the website. Do not include any personal details.\ [Contact us](https://www.fwc.gov.au/about-us/contact-us) or [find legal help](https://www.fwc.gov.au/simple-page/where-find-legal-help) if you need a response.
  4. updated-18311
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    ## [About us](https://www.fwc.gov.au/about-us) - [Contact us](https://www.fwc.gov.au/about-us/contact-us) Toggle submenu - [Self-help tools](https://www.fwc.gov.au/about-us/contact-us/self-help-tools) - [If you still need help](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help) Toggle submenu - [Contact a Commission Member](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/contact-commission-member) - [Request a document or case file](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/request-document-or-case-file) - [Office locations](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations) Toggle submenu - [Australian Capital Territory office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/australian-capital-territory-office) - [New South Wales offices](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/new-south-wales-offices) - [Northern Territory office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/northern-territory-office) - [Queensland office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/queensland-office) - [South Australia office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/south-australia-office) - [Tasmania office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/tasmania-office) - [Victoria office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/victoria-office) - [Western Australia office](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/office-locations/western-australia-office) - [Help in your language](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/help-your-language) - [Question? Ask us online](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/question-ask-us-online) - [Feedback and complaints](https://www.fwc.gov.au/about-us/contact-us/if-you-still-need-help/feedback-and-complaints) Toggle submenu - [Complain about Commission staff or processes](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-commission-staff-or-processes) - [Complain about a lawyer or paid agent](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-lawyer-or-paid-agent) - [Complain about a Member of the Commission](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-member-commission) Toggle submenu - [Procedure for dealing with complaints about Members](https://www.fwc.gov.au/about-us/contact-us/feedback-and-complaints/complain-about-member-commission/procedure-dealing) - [News and media](https://www.fwc.gov.au/about-us/news-and-media) Toggle submenu - [News](https://www.fwc.gov.au/about-us/news-and-media/news) - 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On this page: - Definition of artificial intelligence - How we use AI - Public Interaction - How we comply with the DTA Policy and other legislation - Enquiries about how we use AI Content We recognise that AI presents unique opportunities to innovate the way we work, but that this must be consistent with our role and responsibilities as a tribunal and an Australian Public Service entity. We are committed to identifying ethical, responsible and meaningful use when considering the adoption of AI capabilities. We will be transparent as we explore, adopt and integrate AI technology to benefit staff and external stakeholders. ## Definition of artificial intelligence Consistent with the DTA Policy, we use the Organisation for Economic Co-operation and Development’s definition of AI: ‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ ## How we use AI The Commission **will not** use generative AI to make decisions under the Fair Work Act 2009 or Fair Work Registered Organisations Act 2009. The power to make such decisions can only be exercised by an appropriate human office holder. ### Usage Patterns and Domains We are exploring the use of AI for analytics, insights and for workplace productivity purposes. We will use AI to support improved and efficient service delivery and our internal corporate activities. This may include: - helping answer questions from staff regarding workplace policies and entitlements - improving accessibility to help all staff use platforms, applications and services - summarising documents, emails and other content - performing transcription of interviews and meeting notes - redacting information before providing to third parties - creation or assistance with the generation of creative content Non-generative AI is a component of our [Document search](https://www.fwc.gov.au/document-search?q=*&options=SearchType_1%2CSortOrder_decision-date-desc) tool, which allows users to search our decisions, agreements and awards and other case material. You can find further information about usage patterns and domains on the Australian Government's [Artificial intelligence in government webpage](https://www.digital.gov.au/policy/ai/resources/use-classification). ## Public Interaction We do not currently use generative AI in a way that the public could interact with it, or be significantly impacted by it, without a human intermediary or intervention. To enhance our service delivery in future, we may develop generative AI tools that the public can interact with. We will update this statement as required. ## How we comply with the DTA Policy and other legislation We have established an internal Artificial Intelligence Assessment Committee (AIAC) to provide oversight of our use of AI to ensure it meets government requirements and satisfies public expectations. We have appointed the chair of that committee as the official with accountability for implementing the DTA Policy. Our _Use of Artificial Intelligence Tools Policy_ sets guidelines for when AI may be used and how to use it, including identifying user risks. The AIAC approves projects involving AI, considering ethical and privacy issues, monitors the use of AI tools post-implementation, and oversees the maintenance of our register of approved AI tools. We require all staff to complete AI fundamentals training developed by the DTA. ## Enquiries about how we use AI For enquiries, please contact us at [artificialintelligence@fwc.gov.au](mailto:artificialintelligence@fwc.gov.au). The Executive Director of Enabling Services is designated as the accountable official for our use of AI. This statement was first published in February 2025, and will be reviewed at least annually, or when we make a significant change to our approach to AI as outlined above. Last updated: 28 February 2025 You must have JavaScript enabled to use this form. ## How useful was this page?\* Star rating Do you have any comments? Note: your comments are anonymous. We use them to improve the website. Do not include any personal details.\ [Contact us](https://www.fwc.gov.au/about-us/contact-us) or [find legal help](https://www.fwc.gov.au/simple-page/where-find-legal-help) if you need a response.
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