The statement
The Aged Care Quality and Safety Commission (the Commission) uses Artificial Intelligence (AI) safely, responsibly and ethically.
This statement explains how we use and govern AI, the safeguards we apply, and how the public can contact us about our use of AI.
We follow the Digital Transformation Agency (DTA) Policy for the responsible use of AI in government and related standards and guidance. (Template language)
The Commission applies the Organisation for Economic Co-operation and Development (OECD) definition of AI.
‘ An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.’ Also appears in 17 other agencies AASB ACCC ACMA AER AFSA AIC AIFS ARPANSA ART ASSEA AUASB AUSTRADE BOM CER FWC IPA PC
For the purposes of this statement, AI includes generative AI, machine learning and other tools that meet the OECD definition of an AI system. It does not include rules-based automation or workflow tools that follow pre-set instructions and do not infer how to generate outputs from the inputs they receive.
The Commission’s AI Policy was approved on 10 December 2025. The Commission has developed its strategic position on AI adoption. This statement reflects our current approach and will be updated as our agency and our AI use evolve.
The Commission is committed to improving the quality and efficiency of our services by introducing AI capabilities in a safe and responsible way.
We see AI as both an opportunity and a strategic enabler. Used appropriately, AI can improve our ability to protect older people, strengthen regulatory intelligence, support risk-based oversight and reduce administrative burden for staff. We will use AI in a way that maintains public trust, regulatory integrity and human accountability.
The Commission has made Microsoft 365 Copilot Chat available to staff to support workplace productivity. Staff are expected to complete internal training before using approved AI tools. This training covers the foundations of safe and responsible AI use.
The Commission uses AI in accordance with applicable laws, regulations, policies and frameworks. This includes obligations relating to privacy, information security, records management, freedom of information, procurement, administrative decision-making, delegations, accessibility and the Commission’s aged care regulatory functions.
We classify our AI use according to the DTA’s classification system for AI use. The usage patterns and domains that apply to the Commission’s AI use are listed below.
We use AI to identify patterns, trends and insights. This includes regulatory intelligence, risk analysis, reporting and modelling to support our work.
We use approved AI tools, including Microsoft 365 Copilot Chat, to support routine workplace tasks. This may include summarising information, drafting content, and supporting research.
Decision making and administrative action Also appears in 4 other agencies ACMA DISR OPC SERVICESAUSTRALIA
Our AI tools are not approved to make decisions or take administrative action without human intervention. Staff may use approved AI tools to research, compare options, summarise evidence, identify risks, recommend wording or a course of action to support human decision making. Staff remain responsible for verifying AI-generated outputs and for all final decisions.
We use AI to support staff who respond to enquiries, manage information and deliver services. The public does not currently directly interact with Commission AI systems when dealing with the Commission.
Compliance and fraud detection Also appears in 9 other agencies AGD ATO CER DAFF DFAT DHAC OPC RAM SERVICESAUSTRALIA
We use AI-supported analytics to identify patterns, risks and trends that help inform regulatory oversight and compliance activities. AI does not determine compliance outcomes without human review.
We use AI to support internal corporate functions, including information management, drafting, summarising, analysis, communication, technology support and other productivity activities.
Public interaction and impact Also appears in 14 other agencies ABS ACCC AER AIC AIFS ALRC ARPANSA ASSEA BOM CCA DCCEEW GBRMPA NHFB WGEA
The public does not currently directly interact with Commission AI systems when dealing with the Commission. If this changes, we will update this statement.
As AI becomes more widely used, the Commission is committed to identifying and managing potential negative impacts from AI use. This includes impacts on older people, aged care service recipients, representatives, providers, members of the public and Commission staff.
Ensuring safe and responsible use of AI
The Commission applies responsible AI principles to guide the design, adoption and use of AI. These principles support ethical practice, human oversight, accountability and transparency.
The Commission’s responsible AI principles are:
- ethical and human-centred use: AI systems must align with our values, respect human dignity and support human judgment for ultimate decision making
- clear accountability: every AI system must have an accountable owner who is responsible for its outcomes and compliance with relevant policies
- risk and impact assessment: AI systems must be assessed before they are used, including consideration of risks, impacts and appropriate controls
- reliability and security: AI systems must be fit for purpose, reliable, secure and suitable for its intended use
- fairness, inclusion and accessibility: AI systems must be inclusive, accessible and fair. They must not involve or result in unfair discrimination against people, communities or groups
- transparency and contestability: AI use must be transparent at a level that matches the risk, impact and public interest
- human oversight and control: human oversight must be proportionate to the autonomy, sensitivity, risk and impact of the system
- monitoring, review and continuous improvement: AI use must be reviewed over time, so controls remain effective as systems, risks and policy settings change.
The Commission supports these principles through governance and assurance processes that include:
- an internal AI use case register to provide visibility of approved, proposed and exploratory AI use across the Commission
- escalation pathways for AI concerns, incidents or emerging risks, including the ability to suspend, restrict or stop AI use if controls are not operating effectively.
The Commission will continue to use whole-of-government policies and develop Commission-specific policies and processes as required. This supports our commitment to maintain robust governance frameworks and protect against negative impacts.
The Commission’s Chief Digital Information Officer and Director of AI are appointed as the AI Accountable Officials. (Template language)
The AI Accountable Officials are accountable for implementing the APS AI Plan and Policy for the responsible use of AI within the Commission. They support responsible and confident adoption of AI through governance and risk management. (Template language)
The Commission’s Chief Data and Analytics Officer is appointed as the Chief AI Officer.
The Chief AI Officer leads AI transformation across the Commission by identifying opportunities, supporting adoption and driving cultural change.
How to contact us about our use of AI Also appears in 2 other agencies FFMA HEALTHDIRECT
If you have any questions about this statement or the Commission’s use of AI, you can contact the Commission by email at: info@agedcarequality.gov.au.
Statement review and updates Also appears in 3 other agencies APRA ARPC DITRDCA
The Commission reviews this statement at least once a year, when making a significant change to its approach to AI, or when any new factor materially affects the accuracy of this statement.
AI Transparency Statement
February 2025 Page 1 of 2
This document is designed for online viewing.
Printed copies, although permitted, are deemed
uncontrolled from 25/02/2025
The Commission’s AI transparency
statement
The Aged Care Quality and Safety Commission (Commission) uses artificial intelligence (AI) safely,
responsibly and ethically. We comply with the Digital Transformation Agency’s (DTA) standards on
the use of AI by Australian Public Service employees. The DTA is the AI whole of Australian
Government coordinator. Their AI standards include:
• Policy for the responsible use of AI in government
• Standard for accountable officials
• Standard for AI transparency statements
• Interim guidance on government use of public generative AI tools
• Australia’s AI Ethics Principles.
Why we use AI
We are committed to improving the quality and efficiency of our services by introducing AI in a
responsible and safe way. We are looking into AI opportunities to support our work in protecting
the safety, health and wellbeing of people receiving aged care. We want to benefit from the
technology it provides. But we will also manage its risks.
How we use AI
At the moment we have limited use of AI, and no use of automated decision-making. In line with
the DTA’s classification system, how we use AI (our usage patterns) and the areas that we use it in
(domains) include:
• usage patterns:
o running analytics for insights
o improving workplace productivity by automating everyday tasks
• domains:
o compliance
o corporate and enabling
o service delivery.
AI Transparency Statement
February 2025 Page 2 of 2
This document is designed for online viewing.
Printed copies, although permitted, are deemed
uncontrolled from 25/02/2025
Public interaction and impact
We do not use AI applications that affect the public or to interact with them. We will update this
transparency statement if this changes.
When AI is used more widely, we will identify any negative effects from using it, and protect the
public and people receiving aged care. We will continue to work with AI in a responsible way and be
open and honest about it.
Making sure we use AI safely and responsibly
• We make sure that AI projects are consistent with our values and are in the best interests of
the public. This includes people receiving aged care.
• We apply DTA policies and use AI in line with legislation, regulations, frameworks, policies
and best practice.
We are developing an AI strategy which will define how we use AI alongside data governance, data
privacy and cybersecurity compliance. It will also follow our Regulatory Strategy and Corporate
Plan. We will use whole of Australian Government policies and develop other policies and processes
specific to the Commission. This will support us to:
• maintain strong governance frameworks
• protect against negative impacts
• make sure AI systems are effective.
Our policies apply to all employees including contractors and consultants. We will also develop and
educate all staff with AI basics resources.
We will update this transparency statement at least once a year, or as we develop and change how
we use AI, our policies and technology.
Accountable official
The Commission’s Chief Digital Officer is appointed as the AI Accountable Official.
Contact us about how we use AI
If you have any questions about this statement or our use of AI, you can contact the Commission at:
info@agedcarequality.gov.au
This statement was last updated February 2025
AI Transparency Statement
February 2025 Page 1 of 3
This document is designed for online viewing.
Printed copies, although permitted, are deemed
uncontrolled from 04/03/2026
ACQSC AI Transparency Statement
The Aged Care Quality and Safety Commission (the Commission) employs Artificial Intelligence (AI)
safely, responsibly and ethically. The Commission complies with the standards published by the
Digital Transformation Agency (DTA), in its role as whole-of-government coordinator on the use of
AI by the Australian Public Service (APS), including:
• Policy for the responsible use of AI in government
• Standard for accountable officials
• Standard for AI transparency statements
• Interim guidance on government use of public generative AI tools
• Australia’s AI Ethics Principles
Our stance on AI
The Commission applies the Organisation for Economic Co-operation and Development (OECD)
definition of AI in line with the Policy for the responsible use of AI in government by the Digital
Transformation Agency (DTA).
‘An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the
input it receives, how to generate outputs such as predictions, content, recommendations, or
decisions that can influence physical or virtual environments. Different AI systems vary in their
levels of autonomy and adaptiveness after deployment.’
The Commission’s AI Policy was approved on 10 December 2025. We are currently developing our
strategic position on AI adoption. This transparency statement will be updated to reflect this
strategy by 15 June 2026.
Why we use AI
The Commission is dedicated to enhancing the quality and efficiency of our services by introducing
AI capabilities in a responsible and safe manner. The Commission is pursuing AI opportunities,
while managing the risks, to take advantage of the benefits the technology provides to support our
work to protect and improve the safety, health, wellbeing and quality of life for people receiving
aged care services.
AI Transparency Statement
February 2025 Page 2 of 3
This document is designed for online viewing.
Printed copies, although permitted, are deemed
uncontrolled from 04/03/2026
How we use AI
The Commission currently has limited use of AI, listed here in accordance with the DTA’s
classification system:
• Usage patterns:
o Analytics for insights, including regulatory risk models, and
o Workplace productivity for automation of routine tasks
• Domains:
o Compliance,
o Corporate and enabling, and
o Service delivery.
Public Interaction and impact
All Commission decisions are made by, and communicated through, Commission staff. Commission
AI applications do not impact the public, and members of the public are not required to interact
with AI applications in dealings with the Commission. This transparency statement will be updated
if this changes.
As AI becomes more widely used, the Commission is committed to identifying any negative impacts
from the use of AI and protecting the public and aged care service recipients. The Commission will
continue to engage with AI in a responsible way and be transparent about its use of AI.
Ensuring Safe and Responsible use of AI
• The Commission ensures that AI initiatives align with its values and are in the best interests
of the public, including the recipients of aged care services.
• The Commission applies DTA policies and use AI in accordance with applicable legislation,
regulations, frameworks, policies and best practice.
The Commission is in the process of developing an AI strategy which will define the approach to
Data Governance, Data Privacy, and Cybersecurity Compliance as it pertains to the use of AI. This
will also align with the Commission’s Regulatory Strategy and Corporate Plan. We will leverage
whole of Australian Government policies and develop additional, Commission specific, policies and
processes as required. This will support the Commission’s ongoing commitment to maintain robust
governance frameworks, protect against negative impacts and ensure AI system effectiveness.
Commission policies apply to all employees including contractors and consultants. The Commission
will also develop and deploy AI fundamentals guidance material for all staff.
AI Transparency Statement
February 2025 Page 3 of 3
This document is designed for online viewing.
Printed copies, although permitted, are deemed
uncontrolled from 04/03/2026
This transparency statement will be updated at least once a year, or as the Commission develops
and evolves AI usage, policies and technology.
Accountable Official
The Commission’s Chief Digital Information Officer and Director of AI are appointed as the AI
Accountable Officials.
How to contact us about our use of AI
If you have any questions about this statement or the Commission’s use of AI, you can contact the
Commission as follows:
• email at: info@agedcarequality.gov.au
This statement was last updated February 2026
AI Transparency Statement
February 2025
This document is designed for online viewing. Printed copies, although permitted, are deemed uncontrolled from 04/03/2026
ACQSC AI Transparency Statement
The Aged Care Quality and Safety Commission (the Commission) employs Artificial Intelligence (AI) safely, responsibly and ethically. The Commission complies with the standards published by the Digital Transformation Agency (DTA), in its role as whole-of-government coordinator on the use of AI by the Australian Public Service (APS), including:
- Policy for the responsible use of AI in government
- Standard for accountable officials
- Standard for AI transparency statements
- Interim guidance on government use of public generative AI tools
- Australia's AI Ethics Principles
Our stance on AI
The Commission applies the Organisation for Economic Co-operation and Development (OECD) definition of AI in line with the Policy for the responsible use of AI in government by the Digital Transformation Agency (DTA).
'An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.'
The Commission's AI Policy was approved on 10 December 2025. We are currently developing our strategic position on AI adoption. This transparency statement will be updated to reflect this strategy by 15 June 2026.
Why we use AI
The Commission is dedicated to enhancing the quality and efficiency of our services by introducing AI capabilities in a responsible and safe manner. The Commission is pursuing AI opportunities, while managing the risks, to take advantage of the benefits the technology provides to support our work to protect and improve the safety, health, wellbeing and quality of life for people receiving aged care services.
How we use AI
The Commission currently has limited use of AI, listed here in accordance with the DTA's classification system:
- Usage patterns:
- Analytics for insights, including regulatory risk models, and
- Workplace productivity for automation of routine tasks
- Domains:
- Compliance,
- Corporate and enabling, and
- Service delivery.
Public Interaction and impact
All Commission decisions are made by, and communicated through, Commission staff. Commission AI applications do not impact the public, and members of the public are not required to interact with AI applications in dealings with the Commission. This transparency statement will be updated if this changes.
As AI becomes more widely used, the Commission is committed to identifying any negative impacts from the use of AI and protecting the public and aged care service recipients. The Commission will continue to engage with AI in a responsible way and be transparent about its use of AI.
Ensuring Safe and Responsible use of AI
- The Commission ensures that AI initiatives align with its values and are in the best interests of the public, including the recipients of aged care services.
- The Commission applies DTA policies and use AI in accordance with applicable legislation, regulations, frameworks, policies and best practice.
The Commission is in the process of developing an AI strategy which will define the approach to Data Governance, Data Privacy, and Cybersecurity Compliance as it pertains to the use of AI. This will also align with the Commission's Regulatory Strategy and Corporate Plan. We will leverage whole of Australian Government policies and develop additional, Commission specific, policies and processes as required. This will support the Commission's ongoing commitment to maintain robust governance frameworks, protect against negative impacts and ensure AI system effectiveness.
Commission policies apply to all employees including contractors and consultants. The Commission will also develop and deploy AI fundamentals guidance material for all staff.
This transparency statement will be updated at least once a year, or as the Commission develops and evolves AI usage, policies and technology.
Accountable Official
The Commission's Chief Digital Information Officer and Director of AI are appointed as the AI Accountable Officials.
How to contact us about our use of AI
If you have any questions about this statement or the Commission's use of AI, you can contact the Commission as follows:
- email at: info@agedcarequality.gov.au
This statement was last updated February 2026
Statement text © Aged Care Quality and Safety Commission. Most agency content is CC BY 4.0; check the original for its terms.