APS AI Tracker

ACCC

Australian Competition and Consumer Commission

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Tracked since 11 Nov 2025 · 1 change of substance across 3 captures · last changed 2 Mar 2026

The story so far

How to read this

  1. Tracking begins. The statement itself says it was first published Feb 2026.

  2. substantive The ACCC rewrites its statement to confirm it now uses AI, discloses several new internal uses, adds governance-board oversight and a promise to update if AI faces the public.

    read by Claude Opus 5
    • New disclosed uses: automating routine tasks, editing and generating document drafts (except those subject to administrative review), proactive information retrieval for analysis
    • Shifts from intending to use AI to stating it does use AI
    • New commitment to update the statement if AI is used in any public interaction
    • Names the ACCC Corporate Governance Board as having ultimate oversight of AI adoption
    • New section stating AI systems do not make decisions or act autonomously, and safeguards protect personal information
    • AI definition now sourced from the DTA whole-of-government policy rather than the OECD
    • Training described as mandated rather than introduced; internal working group now supports the governance board
    • Publication date updated from February 2025 to February 2026
    • Compliance and fraud detection now framed as detecting non-compliance or anti-competitive conduct
    • New commitment (human oversight): AI systems do not make decisions or take actions on their own
    • New commitment (will not): Will not use AI to draft documents subject to administrative review
    • New commitment (will): Will update this transparency statement if AI is used for any public interactions
    • Safeguard added: privacy or security controls
    • Staff training: available → mandatory
    • Stated first-published date: 2025-02 → 2026-02
    Show the words that changed ↓

What the statement says

How to read this

The ACCC says it uses AI for analytics and insights (document review, pattern detection) and workplace productivity (summarising, transcription, drafting, automating routine tasks) across corporate, compliance and scientific domains. It does not currently deploy AI in direct public interactions, keeps oversight and decision making in human hands, and governs use through an AI policy, register, internal working group, accountable official, governance board oversight and mandatory staff training. read by Claude Opus 5

What it says AI is used for

  • Analytics for insights
  • Workplace productivity
  • Compliance and fraud detection
  • Scientific
  • Corporate and enabling

Public-facing AI: none

Safeguards named: risk assessment, human review of outputs, staff training, use-case register, a governance body, an acceptable-use policy, privacy or security controls

Against the Standard 7/8

  • Intentions behind AI use
  • Use classified by DTA usage pattern or domain
  • Public-facing use addressed
  • Monitoring and protection measures
  • Compliance with the policy
  • Compliance with legislation
  • Date last updated
  • Public contact

What the policy requiresPolicy v2.0

Accountable official
General Manager of Data and Intelligence
Strategic position on AI
not mentioned
AI use-case register
in place
Staff training
mandatory
Policy version referenced
unspecified version

What the AI Plan asksAI Plan

Chief AI Officer
not mentioned

Currency as of 29 Aug 2026

Review cadence
annually and when the approach changes
Says it was last updated
no date given
Last change we observed
2 Mar 2026
Updated since policy 2.0
yes

Commitments

  • will notWill not use AI to draft documents subject to administrative review
  • human oversightHumans will be at the centre of all oversight and decision making
  • human oversightOversight and decision making remains in human hands for all internal AI uses
  • human oversightAI systems do not make decisions or take actions on their own
  • willWill honour commitments on security, privacy, confidentiality, ethics and legal obligations when engaging with AI
  • willWill make risk-based decisions on AI use
  • willWill review and update this statement annually, on significant change, and on new material factors
  • willWill update this transparency statement if AI is used for any public interactions

The statement

How to read this

The ACCC uses artificial intelligence (AI) in a safe and responsible way. We believe it will contribute to the effective and efficient delivery of our objectives to benefit the Australian community.

In considering AI, we have adopted the definition of AI used in the Policy for the responsible use of AI in government:Also appears in 1 other agencyAER

  • An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment.Also appears in 16 other agenciesAASBACMAACQSCAERAFSAAICAIFSARPANSAARTASSEAAUASBAUSTRADEBOMCERFWCPC

We are committed to building our AI capabilities and exploring how we use AI to support the ACCC’s functions in a safe and responsible manner. Our people will remain responsible for all oversight of tasks and decision making. When engaging with or using AI, we will meet our commitments to the public, businesses, government and the courts, including with respect to security, privacy, confidentiality, ethics and other legal obligations. We make risk-based decisions on its use.

We will seek opportunities to:

  • cultivate expertise within the agency to understand the impacts of AI across our regulatory remits
  • inform our identification of threats and harms in markets that we regulate more quickly and accurately
  • enhance our ability to undertake analytics and generate insights
  • improve workplace productivity including through reducing manual processes.

The ACCC usage patterns are:

The ACCC uses AI to produce insights from structured and unstructured materials in the following ways:

  • assisting with reviewing and interrogating large and complex sets of documents or datasetsAlso appears in 1 other agencyAER
  • enhancing pattern detection by predicting and identifying potentially concerning behaviour.Also appears in 1 other agencyAER

The ACCC’s use of AI is aimed at improving workplace productivity for staff. This includes:

  • summarising documents, emails, and other contentAlso appears in 3 other agenciesAERAIFSFWC
  • transcribing interviews and preparing meeting notes
  • creating training material for staffAlso appears in 1 other agencyAER
  • proactively seeking and retrieving information for analysisAlso appears in 1 other agencyAER
  • editing or refining drafts of documentsAlso appears in 1 other agencyAER
  • generating drafts of documents, except those subject to administrative review.Also appears in 1 other agencyAER

We are exploring a range of AI driven innovations and tools, to make sure we continuously improve our efficiency and effectiveness.Also appears in 1 other agencyAER

The domains used for AI applications focuses on the following areas:Also appears in 1 other agencyAER

  • corporate and enabling - to support functions by automating processes, optimising resource allocation and improving operational efficiency.Also appears in 1 other agencyAER
  • compliance and fraud detection - to assist with identifying patterns in records to help detect non-compliance with our laws or anti-competitive conduct.
  • scientific - to enhance the processing of complex datasets, to predict outcomes and to enhance monitoring functions.Also appears in 1 other agencyAER

Public interaction and impactAlso appears in 14 other agenciesABSACQSCAERAICAIFSALRCARPANSAASSEABOMCCADCCEEWGBRMPANHFBWGEA

We do not currently deploy AI as part of the ACCC’s direct interaction with the public, through the Infocentre or ScamWatch.

The ACCC will update this transparency statement if AI is used for any public interactions, including through other communication channels.

For all internal uses of AI, our processes must consider any potential impacts on the community. While AI may be used to help in various tasks, our people will continue to be responsible for oversight and decision making.Also appears in 1 other agencyAER

Complying with legislation and regulationAlso appears in 1 other agencyAER

While we use AI in limited ways to help our staff, our AI systems do not make decisions or take actions on their own.Also appears in 1 other agencyAER

Our AI use complies with all relevant legislation and regulations, and we apply strong safeguards to protect personal information.Also appears in 1 other agencyAER

We have taken the following steps to monitor the effectiveness of deployed AI systems, and to meet all mandatory requirements of the Policy for responsible use of AI in government (the policy) by:Also appears in 1 other agencyAER

  • designating accountability for implementing the policy to the AI accountable official, the ACCC’s General Manager of Data and Intelligence
  • publishing an AI policy that aligns with this policy and includes an established AI review and approval pathway for internal AI use. This includes supporting infrastructure such as an AI registerAlso appears in 1 other agencyAER
  • establishing an internal working group for using AI to support the Corporate Governance BoardAlso appears in 1 other agencyAER
  • considering the potential risks of AI as part of our internal risk management processesAlso appears in 1 other agencyAER
  • mandating training, supported by internally developed resources, for all ACCC staff regarding the use of AI in our work
  • the publication of this transparency statement.Also appears in 1 other agencyAER

The ACCC Corporate Governance Board is our primary corporate governance body and has ultimate oversight for AI adoption across the agency.

This statement was published in February 2026. It will be reviewed and updated:

  • when a significant change is made to the agency’s approach to AI
  • when the ACCC becomes aware of any new factor that materially impacts the statement’s accuracy.

For questions about this statement or for further information on our use of AI, please contact us.Also appears in 1 other agencyAER

Statement text © Australian Competition and Consumer Commission, reproduced for transparency tracking (most agency content is CC BY 4.0 — check the original for specifics).

Every revision

Every capture the daily scrape recorded that differed from the last, including edits with no change of substance. Pick a dot to view the statement as it stood at that capture.

  1. scrape noise-17

    Only an empty "On this page" navigation heading dropped out of the capture; the statement's text is unchanged.

    read by Claude Opus 5
    View diff
    ## On this page ## How we intend to use AI The ACCC uses artificial intelligence (AI) in a safe and responsible way. We believe it will contribute to the effective and efficient delivery of our objectives to benefit the Australian community. In considering AI, we have adopted the definition of AI used in the [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy): - An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment. We are committed to building our AI capabilities and exploring how we use AI to support the ACCC’s functions in a safe and responsible manner. Our people will remain responsible for all oversight of tasks and decision making. When engaging with or using AI, we will meet our commitments to the public, businesses, government and the courts, including with respect to security, privacy, confidentiality, ethics and other legal obligations. We make risk-based decisions on its use. We will seek opportunities to: - cultivate expertise within the agency to understand the impacts of AI across our regulatory remits - inform our identification of threats and harms in markets that we regulate more quickly and accurately - enhance our ability to undertake analytics and generate insights - improve workplace productivity including through reducing manual processes. ## How we are using AI The ACCC usage patterns are: ### Analytics for insights The ACCC uses AI to produce insights from structured and unstructured materials in the following ways: - assisting with reviewing and interrogating large and complex sets of documents or datasets - enhancing pattern detection by predicting and identifying potentially concerning behaviour. ### Workplace productivity The ACCC’s use of AI is aimed at improving workplace productivity for staff. This includes: - summarising documents, emails, and other content - transcribing interviews and preparing meeting notes - creating training material for staff - proactively seeking and retrieving information for analysis - automating routine tasks - editing or refining drafts of documents - generating drafts of documents, except those subject to administrative review. We are exploring a range of AI driven innovations and tools, to make sure we continuously improve our efficiency and effectiveness. ## Areas of AI application The domains used for AI applications focuses on the following areas: - **corporate and enabling** - to support functions by automating processes, optimising resource allocation and improving operational efficiency. - **compliance and fraud detection** - to assist with identifying patterns in records to help detect non-compliance with our laws or anti-competitive conduct. - **scientific** - to enhance the processing of complex datasets, to predict outcomes and to enhance monitoring functions. ## Public interaction and impact We do not currently deploy AI as part of the ACCC’s direct interaction with the public, through the Infocentre or ScamWatch. The ACCC will update this transparency statement if AI is used for any public interactions, including through other communication channels. For all internal uses of AI, our processes must consider any potential impacts on the community. While AI may be used to help in various tasks, our people will continue to be responsible for oversight and decision making. ## Complying with legislation and regulation While we use AI in limited ways to help our staff, our AI systems do not make decisions or take actions on their own. Our AI use complies with all relevant legislation and regulations, and we apply strong safeguards to protect personal information. ### Monitoring AI systems We have taken the following steps to monitor the effectiveness of deployed AI systems, and to meet all mandatory requirements of the [Policy for responsible use of AI in government](https://www.digital.gov.au/policy/ai/policy) (the policy) by: - designating accountability for implementing the policy to the AI accountable official, the ACCC’s General Manager of Data and Intelligence - publishing an AI policy that aligns with this policy and includes an established AI review and approval pathway for internal AI use. This includes supporting infrastructure such as an AI register - establishing an internal working group for using AI to support the Corporate Governance Board - considering the potential risks of AI as part of our internal risk management processes - mandating training, supported by internally developed resources, for all ACCC staff regarding the use of AI in our work - the publication of this transparency statement. The ACCC Corporate Governance Board is our primary corporate governance body and has ultimate oversight for AI adoption across the agency. ### Review of this statement This statement was published in **February 2026**. It will be reviewed and updated: - at least once a year - when a significant change is made to the agency’s approach to AI - when the ACCC becomes aware of any new factor that materially impacts the statement’s accuracy. ## Contact For questions about this statement or for further information on our use of AI, please [contact us](https://www.accc.gov.au/about-us/contact-us-or-report-an-issue).
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  2. substantive+779

    The ACCC rewrites its statement to confirm it now uses AI, discloses several new internal uses, adds governance-board oversight and a promise to update if AI faces the public.

    read by Claude Opus 5
    View diff
    ## On this page ## How we intend to use AI The ACCC sees the opportunity to uses artificial intelligence (AI) in a safe and responsible way. We believe it canwill contribute to the effective and efficient delivery of our objectives forto benefit the Australian community, over time. In considering AI, we have adopted the Organisation for Economic Co-operation and Development (OECD) [definition of AI](https://www.oecd.org/en/publications/explanatory-memorandum-on-the-updated-oecd-definition-of-an-ai-system_623da898-en.htmldefinition of AI used in the [Policy for the responsible use of AI in government](https://www.digital.gov.au/ai/ai-in-government-policy): - An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment. We are committed to building our AI capabilities and exploring ourhow we use of AI to support the ACCC’s functions in a safe and responsible manner. Humans will be at the centre ofOur people will remain responsible for all oversight of tasks and decision making. When engaging with or using AI, we will always honourmeet our commitments to the public, businesses, government and the courts, including with respect to security, privacy, confidentiality, ethics and other legal obligations. We will make risk-based decisions on its use. We will seek opportunities to: - cultivate expertise within the agency to understand the impacts of AI across our regulatory remits - inform our identification of threats and harms in markets that we regulate more quickly and accurately - enhance our ability to undertake analytics and generate insights - improve workplace productivity including through reducing manual processes. ## How we are using AI The ACCC usage patterns are: ### Analytics for insights The ACCC uses AI to produce insights from structured and unstructured materials in the following ways: - assisting with reviewing and interrogating large and complex sets of documents or datasets - enhancing pattern detection by predicting and identifying potentially concerning behaviour. ### Workplace productivity The ACCC’s use of AI is aimed at improving workplace productivity for staff. This includes: - summarising documents, emails, and other content - transcribing interviews and preparing meeting notes - creating training material for staff - assisting staff in efficiently retrieving informationproactively seeking and retrieving information for analysis - automating routine tasks - editing or refining drafts of documents - generating drafts of documents, except those subject to administrative review. We are exploring a range of AI driven innovations and tools, to make sure we continuously improve our efficiency and effectiveness. ## Areas of AI application The domains used for AI applications focuses on the following areas: - **corporate and enabling** - to support functions by automating processes, optimising resource allocation and improving operational efficiency. - **compliance and fraud detection** - to assist with identifying patterns the identification of patterns in records to help complyin records to help detect non-compliance with our laws and regulationsor anti-competitive conduct. - **scientific** - to enhance the processing of complex datasets, to predict outcomes and to enhance monitoring functions. ## Public interaction and impact We do not currently deploy AI as part of the ACCC’s direct interaction with the public, includingthrough the Infocentre and ScamWatchor ScamWatch. The ACCC will update this transparency statement if AI is used for any public interactions, including through other communication channels. For all internal uses of AI, our processes make sure that weust consider any potential impacts on the public, including businessescommunity. While AI may be used to assisthelp in various tasks, oversight and decision making remains in human hands. ## Governance and complianceur people will continue to be responsible for oversight and decision making. ## Complying with legislation and regulation While we use AI in limited ways to help our staff, our AI systems do not make decisions or take actions on their own. Our AI use complies with all relevant legislation and regulations, and we apply strong safeguards to protect personal information. ### Monitoring AI systems We have taken the following steps to monitor the effectiveness of deployed AI systems, and to meet all mandatory requirements of the [Policy for responsible use of AI in government](https://www.digital.gov.au/policy/ai/policy) (the policy) by: - designating accountability for implementing thise policy to anthe AI accountable official, the ACCC’s General Manager of Data and Intelligence - adoptpublishing an AI policy and procedure that reflectsthat aligns with theis policy and includes an established AI review and approval pathway for internal AI use of AI. This includes supporting infrastructure such as an AI register - estanding upblishing an internal working group that provides internal governance on the use of AIfor using AI to support the Corporate Governance Board - considering the potential risks of AI as part of our internal risk management - introduc processes - mandating training, (supported by internally developed resources), for all ACCC staff regarding the use of AI in our work - the publication of this transparency statement. The ACCC Corporate Governance Board is our primary corporate governance body and has ultimate oversight for AI adoption across the agency. ### Review of this statement This statement was published in **February 20256**. It will be reviewed and updated: - at least once a year - when a significant change is made to the agency’s approach to AI - when the ACCC becomes aware of any new factor that materially impacts the statement’s accuracy. ## Contact For questions about this statement or for further information on our use of AI, please [contact us](https://www.accc.gov.au/about-us/contact-us-or-report-an-issue).
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    First tracked revision.

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