APS AI Tracker

PSR

Professional Services Review

View the original ↗

Tracked since 11 Nov 2025 · 1 change of substance across 4 versions · last changed 29 June 2026

What’s changed

How to read this

  1. Tracking begins. The statement already existed, and doesn’t say when it was first published.

  2. One cosmetic edit : Fixes a stray reference to the COO, which now reads General Manager, so the accountable officer is the one named as sitting on the executive team; also corrects a typo.

  3. substantive Moves the Accountable Officer role from the General Manager to a new information governance officer, names the General Manager Chief AI Officer, and justifies its ban on automated decisions in more detail.

    read by Claude Opus 5.5
    • Accountable Officer changed from the General Manager to the Chief Information Governance and Security Officer
    • General Manager named Chief AI Officer under the APS AI Plan
    • New Information Governance Committee coordinates management of AI and emerging risks, and reports to the EMT
    • Now explicitly rules out decisions under the PSR Scheme being made or influenced by automated systems, citing the Administrative Review Council and the Commonwealth Ombudsman
    • Generative AI use extended from internal communications to routine tasks
    • Privacy Act 1988 added to the obligations the EMT monitors against
    • Contact changed from feedback@psr.gov.au to a web contact page
    • Last updated date now given as February 2026; new 2026 PDF
    • Removed: EMT's description of AI as an emerging risk
    • Removed: explicit endorsement of transparency, explainability and accountability among the AI Ethics principles
    • Chief AI Officer: not mentioned → in place
    • Stated first-published date: 2025-02-28 → —
    • Stated last-updated date: — → 2026-02
    Show the words that changed ↓

What the statement says

How to read this

Professional Services Review uses AI only for workplace productivity, generating content for internal communications and routine tasks within corporate and enabling functions, and rules it out for its statutory PSR Scheme decisions. The Chief Information Governance and Security Officer is the accountable officer and leads an Information Governance Committee that reports to the Executive Management Team. The General Manager is the Chief AI Officer, and an acceptable-use ICT policy bars putting sensitive or personal information into public generative AI platforms. read by Claude Opus 5.5

What it says AI is used for

  • Workplace productivity
  • Corporate and enabling

Public-facing AI: none

Safeguards named: a governance body, an acceptable-use policy, privacy or security controls, human review of outputs, staff training

The Standard’s eight elements 8 of 8

  • Intentions behind AI use
  • Use classified by DTA usage pattern or domain
  • Public-facing use addressed
  • Monitoring and protection measures
  • Compliance with the policy
  • Compliance with legislation
  • Date last updated
  • Public contact

What the policy requires Policy v2.0

Accountable official
Chief Information Governance and Security Officer
Strategic position on AI
not mentioned
AI use-case register
not mentioned
Staff training
available
Policy version referenced
unspecified version

What the AI Plan asks AI Plan

Chief AI Officer
in place (General Manager)

Dates as of 12 Oct 2026

Review schedule
annually and when the approach changes
Says it was last updated
Feb 2026
Last change we saw
29 June 2026
Updated since policy v2.0
yes
Annual review
stated date within the last year

Commitments

  • will not Does not use AI for statutory functions administering the PSR Scheme under Part VAA of the Health Insurance Act
  • will not Prohibits using sensitive or personal information on open web-based generative AI platforms
  • human oversight Uses AI while keeping a human in the loop
  • will Statement will be updated annually and after events significantly influencing PSR's AI use
  • will Adoption of AI will be supported by training

The statement

How to read this

Artificial Intelligence (AI) transparency statement Also appears in 18 other agencies AASB ACIAR AFP AFSA ARPC AUASB BOM DFAT DSS DVA EDUCATION FINANCE HSRA NAA NLA PC SIA TEQSA

Adopting Artificial Intelligence (AI)

Adoption of AI at Professional Services Review (PSR) is consistent with its values of being fair, transparent and professional. Adoption is deliberate and measured to support AI use that is safe, ethical and responsible. PSR’s approach to adopting AI is in accordance with the Policy for the responsible use of AI in government and is influenced by opportunities to enhance workplace productivity. Adoption of AI respects Australia’s AI Ethics principles prioritising privacy protection and security.

PSR’s Executive Management Team (EMT) monitors the adoption of AI consistent with internal policies such as ‘Acceptable Use of ICT Resources’ which expressly prohibits PSR from using sensitive or personal information on public generative AI platforms as well as relevant government legislation, regulations, policies and official guidance including the Privacy Act 1988 and secrecy provisions of the Health Insurance Act 1973.

PSR’s Chief Information Governance and Security Officer (CIGSO), designated as the Accountable Officer (AO) for AI, is charged with implementing and compliance with the Policy for the responsible use of AI in government across PSR. The CIGSO leads the Information Governance Committee (IGC) which is responsible for coordinating the management of PSR’s information assets including AI and identifying emerging risks. The IGC regularly reports to PSR’s EMT. PSR’s General Manager (GM), a member of the EMT, is designated as the Chief Artificial Intelligence Officer (CAIO) in line with the Government’s AI Plan for the Australian Public Service. The CAIO is responsible for driving AI adoption at PSR. The adoption of AI in PSR is supported by training.

PSR uses AI in ways that complement and improve operational efficiency while keeping a human in the loop. PSR is considering AI usage in a longer-term timeframe with specific regard to:

  • further opportunities to automate internal business enabling processes and increase efficiency
  • the use of AI for managing and viewing medical records, and how PSR processes and technologies need to adapt to take account of this during a review.

PSR uses AI for workplace productivity. Any content created using generative AI is to facilitate enhanced internal communications and in the performance of routine tasks.

PSR does not use AI for any of its statutory functions administering the PSR Scheme under Part VAA of the Health Insurance Act 1973 (the Act). The decision-makers at each stage of the PSR Scheme are experienced medical practitioners, who apply their knowledge and experience as health professionals to make highly complex and evaluative decisions.

Under Part VAA of the Health Insurance Act 1973 , PSR’s administrative decision-makers may exercise discretionary power. PSR accepts the original view of the Administrative Review Council (ARC), that automating discretion comes with a risk of improper and invalid exercise of power. While the Commonwealth Ombudsman has more recently noted that automated systems may support discretionary decision making when properly designed and modeled, PSR remains of the view that the level of risk is such that it is not appropriate for decisions under the PSR Scheme to be made or influenced by automated systems including AI.

PSR currently applies its use of AI within Corporate and Enabling functions.

This transparency statement was last updated in February 2026. It will be updated annually and following any event that may significantly influence PSR’s use of AI or materially impact the accuracy of this statement.

For further information about this statement or PSR’s usage of AI, please contact us.

Download PSR AI Transparency Statement 2026 - 182.81 KB

Statement text © Professional Services Review. Most agency content is CC BY 4.0; check the original for its terms.

Every version

Every copy the daily scrape saved that differed from the one before, including minor edits. Pick a dot to see the statement as it was then.

  1. substantive +994

    Moves the Accountable Officer role from the General Manager to a new information governance officer, names the General Manager Chief AI Officer, and justifies its ban on automated decisions in more detail.

    read by Claude Opus 5.5
    The words that changed
    # Artificial Intelligence (AI) transparency statement Published date 28 February 2025 Professional Services Review (PSR) is adopting Artificial Intelligence (AI) in ways## Adopting Artificial Intelligence (AI) Adoption of AI at Professional Services Review (PSR) is consistent with its values of being fair, transparent and professional. Adoption is deliberate and measured to support AI use that areis safe, ethical and responsible. PSR’s approach to adopting AI is mostin accordance with the Policy for the responsible use of AI in government and is influenced by the opportunities to enhance workplace productivity. PSR is engaging with AI according to Adoption of AI respects Australia’s AI Ethics principles emphasprioritising privacy protection and security, transparency and explainability, and accountability and is consistent with the Policy for the responsible use of AI in government. ## Monitoring and accountability PSR’s General Manager (GM. ## Monitoring and accountability PSR’s Executive Management Team (EMT) monitors the adoption of AI consistent with internal policies such as ‘Acceptable Use of ICT Resources’ which expressly prohibits PSR from using sensitive or personal information on public generative AI platforms as well as relevant government legislation, regulations, policies and official guidance including the _Privacy Act 1988_ and secrecy provisions of the _Health Insurance Act 1973_. PSR’s Chief Information Governance and Security Officer (CIGSO), designated as the Accountable Officer (AO) for AI, is charged with implementing and compliance with the Policy for the responsible use of AI in government across PSR. The GM is a member of PSR’s Executive Management Team (EMT) which has oversight of all PSR governance decisCIGSO leads the Information Governance Committee (IGC) which is responsible for coordinating the management of PSR’s informations and frameworks. The EMT has identified AI as an emerging risk but does not disregard its potential for improving operational processes and reporting that may inform and gain insights when applied responsibly. Tssets including AI and identifying emerging risks. The IGC regularly reports to PSR’s EMT. PSR’s General Manager (GM), a member of the EMT, is monitoring the adoption of AI consistent with internal policies such as ‘Acceptable Use of ICT Resources’ which expressly prohibits PSR from using sensitive or personal information on open web-based generative designated as the Chief Artificial Intelligence Officer (CAIO) in line with the Government’s [AI pPlatn forms as well as relevant government legislation, regulations, policies and official guidance including secrecy provisions of the _Health Insurance Act 1973_ the Australian Public Service](https://www.digital.gov.au/policy/ai/australian-public-service-ai-plan-2025). The CAIO is responsible for driving AI adoption at PSR. The adoption of AI in PSR will beis supported by training. ## How we use AI PSR uses AI in ways that complements and improves on operational efficiency while keeping a human in the loop. PSR is considering AI usage in a longer-term timeframe with specific regard to: - further opportunities to automate internal business enabling processes and increase efficiency - the use of AI for managing and viewing medical records, and how PSR processes and technologies need to adapt to take account of this during a review. ## Usage Patterns PSR uses AI for workplace productivity. Any content created using generative AI is to facilitate and enhanced internal communications and in the performance of routine tasks. PSR does not use AI for any of its statutory functions administering the PSR Scheme under Part VAA of the _Health Insurance Act 1973._ Decision-making within this framework is not open to machine-based inferences or unqualified interpretations(the Act). The decision -makers at each stage of the PSR Scheme are experienced medical practitioners, who apply their knowledge and experience as health professionals to make highly complex and evaluative decisions. The level of risk is such that decisions under the PSR Scheme are not appropriate for AI or automated decision making Under Part VAA of the _Health Insurance Act 1973_ , PSR’s administrative decision-makers may exercise discretionary power. PSR accepts the original view of the [Administrative Review Council](https://www.ag.gov.au/sites/default/files/2020-03/report-46.pdf) (ARC), that automating discretion comes with a risk of improper and invalid exercise of power. While the [Commonwealth Ombudsman](https://www.ombudsman.gov.au/__data/assets/pdf_file/0025/317437/Automated-Decision-Making-Better-Practice-Guide-March-2025.pdf) has more recently noted that automated systems may support discretionary decision making when properly designed and modeled, PSR remains of the view that the level of risk is such that it is not appropriate for decisions under the PSR Scheme to be made or influenced by automated systems including AI. ## Domains PSR currently applies its use of AI within Corporate and Enabling functions for internal communications. ## Review . ## Review This transparency statement was last updated in February 2026. It will be updated annually and following any event that may significantly influence PSR’s use of AI or materially impact the accuracy of this statement. ## Contact For further information about this statement or PSR’s usage of AI, please [contact [feedback@psr.gov.au](mailto:feedback@us](https://www.psr.gov.au/contact). [Download PSR Artificial Intelligence (AI) tI Transparency sStatement 2025.pdf.PDF6](https://www.psr.gov.au/sites/default/files/20256-03/PSR%20Artificial%20Intelligence%20%28AI%29%20tI%20Transparency%20Statement%202026.pdf "PSR AI Transparency%20s Statement% 2020256.pdf.PDF) - 290.98") - 182.81 KB
    15bf1f0
  2. cosmetic 0

    Fixes a stray reference to the COO, which now reads General Manager, so the accountable officer is the one named as sitting on the executive team; also corrects a typo.

    read by Claude Opus 5.5
    The words that changed
    # Artificial Intelligence (AI) transparency statement Published date 28 February 2025 Professional Services Review (PSR) is adopting Artificial Intelligence (AI) in ways that are safe, ethical and responsible. PSR’s approach to adopting AI is most influenced by the opportunities to enhance workplace productivity. PSR is engaging with AI according to Australia’s AI Ethics principles emphasising privacy protection and security, transparency and explainability, and accountability and is consistent with the Policy for the responsible use of AI in government. ## Monitoring and accountability PSR’s General Manager (GM), designated as the Accountable Officer (AO) for AI, is charged with implementing the Policy for the responsible use of AI in government across PSR. The COOGM is a member of PSR’s Executive Management Team (EMT) which has oversight of all PSR governance decisions and frameworks. The EMT has identified AI as an emerging risk but does not disregard its potential for improving operational processes and reporting that may inform and gain insights when applied responsibly. The EMT is monitoring the adoption of AI consistent with internal policies such as ‘Acceptable Use of ICT Resources’ which expressly prohibits PSR from using sensitive or personal information on open web-based generative AI platforms as well as relevant government legislation, regulations, policies and official guidance including secrecy provisions of the _Health Insurance Act 1973_. The adoption of AI in PSR will be supported by training. ## How we use AI PSR uses AI that complements and improves on operational efficiency while keeping a human in the loop. PSR is considering AI usage in a longer-term timeframe with specific regard to: - opportunities to automate internal business enabling processes and increase efficiency - the use of AI for managing and viewing medical records, and how PSR processes and technologies need to adapt to take account of this during a review. ## Usage Patterns PSR uses AI for workplace productivity. Any content created using generative AI is to facilitate and enhance internal communications. PSR does not use AI for any of its statutory functions administering the PSR Scheme under Part VAA of the _Health Insurance Act 1973._ Decision-making within this framework is not open to machine-based inferences or unqualified interpretations. The decision makers at each stage of the PSR Scheme are experienced medical practitioners, who apply their knowledge and experience as health professionals to make highly complex and evaluative decisions. The level of risk is such that decisions under the PSR Scheme are not appropriate for AI or automated decision making. ## Domains PSR currently applies its use of AI within Corporate and Enabling functions for internal communications. ## Review It will be updated annually and following any event that may significantly influence PSR’s use of AI or materially impact the accuracy of this statement. ## Contact For further information about this statement or PSR’s usage of AI, please contact [feedback@psr.gov.au](mailto:feedback@psr.gov.au). [Download PSR Artificial Intelligence (AI) transparency statement 2025.pdf.PDF](https://www.psr.gov.au/sites/default/files/2025-03/PSR%20Artificial%20Intelligence%20%28AI%29%20transparency%20statement%202025.pdf.PDF) - 290.98 KB
    cd8131f
  3. noise -380

    No change to the statement's content. The only difference is that the site's breadcrumb navigation no longer shows up in the capture.

    read by Claude Opus 5.5
    The words that changed
    ## Breadcrumb 1. [Home](https://www.psr.gov.au/) 1. [Publications and resources](https://www.psr.gov.au/publications-and-resources) 1. [Publications](https://www.psr.gov.au/publications-and-resources/publications) 1. [Corporate documents](https://www.psr.gov.au/publications-and-resources/publications/corporate-documents) 1. Artificial Intelligence (AI) transparency statement # Artificial Intelligence (AI) transparency statement Published date 28 February 2025 Professional Services Review (PSR) is adopting Artificial Intelligence (AI) in ways that are safe, ethical and responsible. PSR’s approach to adopting AI is most influenced by the opportunities to enhance workplace productivity. PSR is engaging with AI according to Australia’s AI Ethics principles emphasising privacy protection and security, transparency and explainability, and accountability and is consistent with the Policy for the responsible use of AI in government. ## Monitoring and accountability PSR’s General Manager (GM), designated as the Accountable Officer (AO) for AI, is charged with implementing the Policy for the responsible use of AI in government across PSR. The COO is a member of PSR’s Executive Management Team (EMT) which has oversight of all PSR governance decisions and frameworks. The EMT has identified AI as an emerging risk but does not disregard its potential for improving operational processes and reporting that may inform and gain insights when applied responsibly. The EMT is monitoring the adoption of AI consistent with internal policies such as ‘Acceptable Use of ICT Resources’ which expressly prohibits PSR from using sensitive or personal information on open web-based generative AI platforms as well as relevant government legislation, regulations, policies and official guidance including secrecy provisions of the _Health Insurance Act 1973_. The adoption of AI in PSR will be supported by training. ## How we use AI PSR uses AI that complements and improves on operational efficiency while keeping a human in the loop. PSR is considering AI usage in a longer-term timeframe with specific regard to: - opportunities to automate internal business enabling processes and increase efficiency - the use of AI for managing and viewing medical records, and how PSR processesand technologies need to adapt to take account of this during a review. ## Usage Patterns PSR uses AI for workplace productivity. Any content created using generative AI is to facilitate and enhance internal communications. PSR does not use AI for any of its statutory functions administering the PSR Scheme under Part VAA of the _Health Insurance Act 1973._ Decision-making within this framework is not open to machine-based inferences or unqualified interpretations. The decision makers at each stage of the PSR Scheme are experienced medical practitioners, who apply their knowledge and experience as health professionals to make highly complex and evaluative decisions. The level of risk is such that decisions under the PSR Scheme are not appropriate for AI or automated decision making. ## Domains PSR currently applies its use of AI within Corporate and Enabling functions for internal communications. ## Review It will be updated annually and following any event that may significantly influence PSR’s use of AI or materially impact the accuracy of this statement. ## Contact For further information about this statement or PSR’s usage of AI, please contact [feedback@psr.gov.au](mailto:feedback@psr.gov.au). [Download PSR Artificial Intelligence (AI) transparency statement 2025.pdf.PDF](https://www.psr.gov.au/sites/default/files/2025-03/PSR%20Artificial%20Intelligence%20%28AI%29%20transparency%20statement%202025.pdf.PDF) - 290.98 KB
    8b08194
  4. first tracked +3748

    First tracked version.

    b7e2a3d