APS AI Tracker

PWSS

Parliamentary Workplace Support Service

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Tracked since 29 Aug 2026 · 0 changes of substance across 1 version

What’s changed

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  1. First tracked.

  2. No change of substance since tracking began.

What the statement says

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PWSS says it uses AI for analytics for insights and workplace productivity, but not to make decisions or to replace human officers in client service delivery. Governance is shared with the Department of Parliamentary Services through a cross-Parliament AI working group, and PWSS's AI Accountable Official is jointly responsible for safety, monitoring and compliance. read by Claude Opus 5.5

What it says AI is used for

  • Analytics for insights
  • Workplace productivity

Public-facing AI: none

Safeguards named: a governance body, human review of outputs, privacy or security controls

The Standard’s eight elements 6 of 8

  • Intentions behind AI use
  • Use classified by DTA usage pattern or domain
  • Public-facing use addressed
  • Monitoring and protection measures
  • Compliance with the policy
  • Compliance with legislation
  • Date last updated
  • Public contact

What the policy requires Policy v2.0

Accountable official
designated
Strategic position on AI
not mentioned
AI use-case register
not mentioned
Staff training
not mentioned
Policy version referenced
unspecified version

What the AI Plan asks AI Plan

Chief AI Officer
not mentioned

Dates as of 12 Oct 2026

Review schedule
not stated
Says it was last updated
no date given
Last change we saw
none since tracking began
Updated since policy v2.0
can't tell

Commitments

  • will not Does not use AI to replace interaction with human officers in client service delivery functions
  • will not Does not use AI to make decisions
  • human oversight AI-generated outputs will be subject to human oversight
  • will Sensitive data will be secured with enterprise data protection
  • will Will partner with DPS to align with the APS AI Plan and DTA policy

The statement

How to read this

Parliamentary Workplace Support Service AI Transparency Statement

The Digital Transformation Agency’s (DTA) Policy for the responsible use of artificial intelligence (AI) in Government provides mandatory requirements for agencies in relation to the use of AI. This Parliamentary Workplace Support Service (PWSS) AI Transparency Statement details the PWSS implementation of the DTA policy requirements.

Approach to AI adoption and use

The PWSS is committed to the ethical and responsible use of AI. The Department of Parliamentary Services (DPS) plays a central role managing the adoption of AI technologies within the Australian Parliament, including AI technologies used by the PWSS.

The Parliament’s accountable officials have appointed an inter-organisational AI working group. The group was established with the purpose of collaborating across the Parliament to meet the DTA policy requirements through a shared responsibility model.

The shared responsibility model recognises: Also appears in 2 other agencies DPS PBO

  • each Department or Parliamentary entity is independent but shares a common service provider that provides the core ICT services for the Parliament—DPS Information Services Division.
  • the use of AI by an individual or group within the Parliament may impact other individuals, groups, agencies or the parliament as a whole; therefore, collaboration is essential, and consistent with the Parliamentary Department’s commitments under the Strategic Framework for the Parliamentary Service.

The PWSS recognises the transformative potential of AI to enhance efficiency, improve service delivery, and support informed decision making across PWSS operations. Adoption of AI will be guided by strong safeguards to manage risks related to privacy, accuracy, bias, and ethical use. AI-generated outputs will be subject to human oversight, and sensitive data will be secure with enterprise data protection. This balanced approach ensures AI is used responsibly, transparently, and in alignment with APS values and public trust.

The PWSS uses AI to support analytics for insights and enhance workplace productivity to produce a more consistent output than manual processing. The PWSS does not use AI as a replacement for interaction with human officers in any client service delivery functions and does not use AI to make decisions.

Under the shared responsibility model, PWSS will partner with DPS to align with the APS AI Plan and the DTA’s Policy for the responsible use of AI in government. DPS as the ICT system owner and the PWSS AI Accountable Official are together responsible for:

  • ensuring that any AI is implemented safely and responsibly Also appears in 1 other agency DTA
  • monitoring the effectiveness of the deployed AI tools
  • legal and regulatory compliance of the ICT system Also appears in 1 other agency DTA
  • identifying potential negative impacts of AI use cases

Statement text © Parliamentary Workplace Support Service. Most agency content is CC BY 4.0; check the original for its terms.

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  1. first tracked +2854

    First tracked version.

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