APS AI Tracker

IGTO

Inspector-General of Taxation and Taxation Ombudsman

PDF sourceView the original ↗

Tracked since 26 Feb 2026 · 1 change of substance across 3 captures · last changed 23 July 2026

The story so far

How to read this

  1. Tracking begins. The statement already existed; when Inspector-General of Taxation and Taxation Ombudsman first published it is not recorded.

  2. substantive Rebrands as the Tax Ombudsman, discloses call transcripts and planned drafting uses, loosens staff rules on public AI tools, and changes the contact email.

    read by Claude Opus 5
    • New use disclosed: AI generates call transcripts and case summaries in complaints handling
    • Exploring AI to draft initial content, generate case studies and summarise text, images, audio and video
    • Staff rule loosened: publicly available AI tools now permitted in low-risk situations; enterprise tools only 'strongly encouraged' rather than mandatory
    • Confirms staff may input personal or sensitive information into enterprise tools
    • Contact changed from igt@igt.gov.au to enquiries@taxombudsman.gov.au
    • Removed: statement that the agency is exploring chatbot technology
    • Removed: 'Last updated 19 February 2025' date stamp
    • Agency renamed throughout from IGTO to Tax Ombudsman
    • Stated last-updated date: 2025-02-19 → —
    Show the words that changed ↓

What the statement says

How to read this

The Tax Ombudsman (IGTO) says it uses AI solely to improve internal efficiency — enterprise Microsoft Copilot for all staff, automated complaint-progress communications, call transcripts and summarisation — and has no plans to use AI in decision making. Governance rests with its Chief Information & Security Officer as accountable official, backed by an ICT conditions of use policy and Executive Committee oversight. read by Claude Opus 5

What it says AI is used for

  • Analytics for insights
  • Workplace productivity
  • Service delivery
  • Corporate and enabling

Named tools: Microsoft Copilot

Public-facing AI: unclear

Safeguards named: a governance body, an acceptable-use policy, privacy or security controls

Against the Standard 6/8

  • Intentions behind AI use
  • Use classified by DTA usage pattern or domain
  • Public-facing use addressed
  • Monitoring and protection measures
  • Compliance with the policy
  • Compliance with legislation
  • Date last updated
  • Public contact

What the policy requiresPolicy v2.0

Accountable official
Chief Information & Security Officer
Strategic position on AI
not mentioned
AI use-case register
not mentioned
Staff training
not mentioned
Policy version referenced
unspecified version

What the AI Plan asksAI Plan

Chief AI Officer
not mentioned

Currency as of 29 Aug 2026

Review cadence
annually and when the approach changes
Says it was last updated
no date given
Last change we observed
23 July 2026
Updated since policy 2.0
yes

Commitments

  • will notNo plans to apply AI in any decision making
  • human oversightExecutive committee oversees any significant decisions regarding use of AI
  • willStaff only permitted to use enterprise AI technology; less secure AI tools restricted
  • willReview and update the statement annually or when significant changes occur

The statement

How to read this

The Digital Transformation Agency (DTA) Policy for the responsible use of AI in government sets out the Australian Government approach to embrace the opportunities of AI and provide for safe and responsible use of AI.

How the Tax Ombudsman uses AI

The Tax Ombudsman is committed to the safe and responsible adoption of AI in our services. We are embedding a culture that fairly balances AI risk management and innovation. This statement will be updated as we introduce new uses for AI.

Our current use of AI is solely for the benefit of improved efficiency in our internal processes. AI is used in our complaints to keep people informed of complaint progress and to generate call transcripts. We are exploring use of AI to create initial draft content for review, generate case studies, and summarise content such as text, images, audio and video. We have no plans to apply AI in any decision making.

The Tax Ombudsman makes available to all staff a version of Microsoft Copilot that has enterprise data protection, meaning our data does not leave our ICT environment. The Tax Ombudsman is using AI:

  • in the domain of service delivery, such as by automating parts of our complaint process and routine communications, generating call transcripts and case summaries, but not decision making
  • in the domain of corporate and enabling, through the granting general access to Copilot for all staff, for example, budget management and development of corporate documentation
  • in the usage pattern of workplace productivity, such as by automating tasks and workflows, and summarising content
  • in the usage pattern of analytics for insights, such as by debugging code used in data analysis and extracting key themes from free text.

We have updated our ICT conditions of use policy to include the use of AI tools by all staff:

  • Staff are required to read and accept these conditions of use.
  • Staff are required to use AI responsibly and ethically.
  • Staff are strongly encouraged to use enterprise AI tools at all times. These have been configured to meet our information security requirements. Staff are permitted to input personal or sensitive information into these tools.
  • Staff are only allowed to use publicly available AI tools in low-risk situations that do not involve personal, sensitive or protected information.
  • In practice, we progressively restrict the URLs of AI tools deemed unfit for use.

The DTA policy requires the appointment of an accountable official. The Tax Ombudsman has appointed its Chief Information & Security Officer (CISO). Our CISO is responsible for developing a Tax Ombudsman implementation plan, monitoring and measuring policy implementation, notifying the DTA of new high-risk AI use cases, facilitating cross-government coordination, staying updated with policy changes, and reviewing and updating the statement annually or when significant changes occur.

The accountable official also reports to the Executive Committee which oversees any significant decisions regarding the use of AI.

If you have any enquiries about this statement, please contact enquiries@taxombudsman.gov.au.

Statement text © Inspector-General of Taxation and Taxation Ombudsman, reproduced for transparency tracking (most agency content is CC BY 4.0 — check the original for specifics).

Every revision

Every capture the daily scrape recorded that differed from the last, including edits with no change of substance. Pick a dot to view the statement as it stood at that capture.

  1. substantive+489

    Rebrands as the Tax Ombudsman, discloses call transcripts and planned drafting uses, loosens staff rules on public AI tools, and changes the contact email.

    read by Claude Opus 5
    View diff
    # AI transparency statement The Digital Transformation Agency (DTA) Policy for the responsible use of AI in government sets out the Australian Government approach to embrace the opportunities of AI and provide for safe and responsible use of AI. ## How the IGTOTax Ombudsman uses AI The IGTOTax Ombudsman is committed to the safe and responsible adoption of AI in our services. We are embedding a culture that fairly balances AI risk management and innovation. This statement will be updated as we introduce new uses for AI. Our current use of AI is solely for the benefit of improved efficiency in our internal processes. AI is only used in our complaints to keep people informed of complaint progress, although we are exploring chatbot technologynd to generate call transcripts. We are exploring use of AI to create initial draft content for review, generate case studies, and summarise content such as text, images, audio and video. We have no plans to apply AI in any decision making. The IGTOTax Ombudsman makes available to all staff a version of Microsoft Copilot that has enterprise data protection, meaning our data does not leave our ICT environment. The IGTOTax Ombudsman is using AI: - in the domain of service delivery, such as by automating parts of our complaint process and routine communications, generating call transcripts and case summaries, but not decision making - in the domain of corporate and enabling, through the granting general access to Copilot for all staff, for example, budget management and development of corporate documentation - in the usage pattern of workplace productivity, such as by automating tasks and workflows, and summarising content - in the usage pattern of analytics for insights, such as by debugging code used in data analysis and extracting key themes from free text. ## AI safety and governance We have updated our ICT conditions of use policy to include the use of AI tools by all staff: - Staff are required to read and accept these conditions of use. - Staff are required to use AI responsibly and ethically. - Staff are strongly permittencouraged to use enterprise AI technology and are restricted from using less secure forms of AI (iools at all times. These have been configured to meet our information security requirements. Staff are permitted to input personal or sensitive information into these tools. - Staff are only allowed to use publicly available AI tools in low-risk situations that do not involve personal, sensitive or protected information. - In practice, we progressively restrict the URLs of AI tools deemed unfit for use). The DTA policy requires the appointment of an accountable official. The IGTOTax Ombudsman has appointed its Chief Information & Security Officer (CISO). Our CISO is responsible for developing an IGTO Tax Ombudsman implementation plan, monitoring and measuring policy implementation, notifying the DTA of new high-risk AI use cases, facilitating cross-government coordination, staying updated with policy changes, and reviewing and updating the statement annually or when significant changes occur. The accountable official also reports to the eExecutive cCommittee which oversees any significant decisions regarding the use of AI. If you have any enquiries about this statement, please contact igt@igt.gov.au. Last updated – 19th February, 2025enquiries@taxombudsman.gov.au.
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  2. scrape noise-148

    Same statement re-captured in a cleaner layout with proper headings and bullets; no wording or substance changed.

    read by Claude Opus 5
    View diff
    taxombudsman.gov.au # AI transparency statement The Digital Transformation Agency (DTA) Policy for the responsible use of AI in government sets out the Australian Government approach to embrace the opportunities of AI and provide for safe and responsible use of AI. ## How the IGTO uses AI  The IGTO is committed to the safe and responsible adoption of AI in our services. We are embedding a culture that fairly balances AI risk management and innovation. This statement will be updated as we introduce new uses for AI. Our current use of AI is solely for the benefit of improved efficiency in our internal processes. AI is only used in our complaints to keep people informed of complaint progress, although we are exploring chatbot technology. We have no plans to apply AI in any decision making. The IGTO makes available to all staff a version of Microsoft Copilot that has enterprise data protection, meaning our data does not leave our ICT environment. The IGTO is using AI: • - in the domain of service delivery, such as by automating parts of our complaint process and routine communications, but not decision making • - in the domain of corporate and enabling, through the granting general access to Copilot for all staff, for example, budget management and development of corporate documentation • - in the usage pattern of workplace productivity, such as by automating tasks and workflows, and summarising content • - in the usage pattern of analytics for insights, such as by debugging code used in data analysis and extracting key themes from free text. taxombudsman.gov.au ## AI safety and governance  We have updated our ICT conditions of use policy to include the use of AI tools by all staff: • - Staff are required to read and accept these conditions of use. • - Staff are required to use AI responsibly and ethically. • - Staff are only permitted to use enterprise AI technology and are restricted from using less secure forms of AI (in practice, we progressively restrict the URLs of AI tools deemed unfit for use). The DTA policy requires the appointment of an accountable official. The IGTO has appointed its Chief Information & Security Officer. Our CISO is responsible for developing an IGTO implementation plan, monitoring and measuring policy implementation, notifying the DTA of new high-risk AI use cases, facilitating cross- government coordination, staying updated with policy changes, and reviewing and updating the statement annually or when significant changes occur. The accountable official also reports to the executive committee which oversees any significant decisions regarding the use of AI. If you have any enquiries about this statement, please contact igt@igt.gov.au. Last updated – 19th February, 2025 taxombudsman.gov.au
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  3. first tracked+2846

    First tracked revision.

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